Questions about your account, payments, or just want to say hello? Our UK support team usually replies within a couple of hours.
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Send us a message Fill in the form below and we’ll get back to you by email.
Full name:
Email address: [you@example.com]
What’s it about? [Account & verification / Deposits & withdrawals / Bonuses & promotions / Technical issue / Responsible play / Something else]
Message: [Tell us how we can help…]
[ Send message → ]
By sending us an email, you agree to our Privacy Policy. We never share your details.
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Email us support@onlineplayuk.com (Replies within ~2 hrs)
Registered office OnlinePlayUK Ltd 123 Example Street London, EC1A 1BB, UK
Support hours Monday – Friday: 08:00 – 23:00 Saturday – Sunday: 09:00 – 22:00 Bank holidays: 10:00 – 20:00
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QUICK ANSWERS
How long do withdrawals take? Most withdrawals are processed within 24 hours. Once approved, the time to reach your account depends on your payment method — usually instant for e-wallets and 1–3 working days for cards and bank transfers.
I’ve forgotten my password — what do I do? Click “Forgot password” on the login screen and we’ll email you a secure reset link. If it doesn’t arrive within a few minutes, check your spam folder or contact us using the form above.
How do I set deposit limits? Head to Account → Responsible Play, where you can set daily, weekly, or monthly deposit limits, take a break, or self-exclude. Changes that lower a limit apply immediately.
Is my personal information safe? Yes. All data is encrypted in transit and at rest, and we’re fully compliant with UK GDPR. We never sell or share your details with third parties for marketing.